Solution Architect

Solution Architect (m/f)

Business Development & Print Technology

Interested in joining a multinational and dynamic team driving change within our company and our customers to create value and improve the print value chain?

As Solution Architect, located in Amsterdam, Brussels or Maastricht, you will be a core member of Sappi´s Sales Development and internal high-tech startup team. The role will be pivotal in analyzing, defining and delivering AI driven print efficiency and E-commerce solutions for the print value chain. In this role you will be guiding a diverse range of projects, and working with diverse technologies & customers.

Location: Amsterdam, Brussels or Maastricht

Seniority Level
Mid-Senior level

Industry
Paper & Technology

Employment Type
Full-time

Job Functions
Business Development & Print Technology

JOB DESCRIPTION

Customer projects

  • Engage in consultative Sales Development, jointly with Sales 
  • Assess our customers’ internal, inbound and outbound processes to identify business performance improvement opportunities 
  • Act as a trusted advisor to our sales force in defining, structuring, explaining and implementing:
    • practical print workflow 
    • operational efficiency & supply chain solutions 

To resolve the identified performance gaps, thus allowing us to deliver mutual value in improving our and our customers´ business performance.

Development of value concepts

  • Develop operational efficiency, supply chain and connectivity related value concepts and software solutions to improve Sappi customer base performance 
  • Work within an agile & multinational startup to further develop a value-adding digital products and ensure their successful market roll-out 
  • Design the related data analysis tools and needed processes and measurements of value  
  • Assist to the validation of new technologies, processes and developments  
  • Support the Sales Development team in competitor analysis

Software solution sales & operations

  • Support the software startup and its sales to quantify our solution´s value and to progress sales 
  • Provide on-site and remote customer training & support to facilitate the initial installation of our digital solutions 
  • Provide technical customer support to printers to maximize customer experience 
  • Collect and review market feedback and actionable metrics performance to guarantee total customer satisfaction 
  • Provide workflow and print technology consultancy to customers and support market oriented complaint handling 
  • Co-ordinate customers and sales force trainings on technical and product matters 
  • Act as a coach to continuously supply the necessary ammunition and Sales arguments to scale up our business solutions 
  • Contribute to high-tech startup product development

QUALIFICATIONS

  • Print Media (industry) education with good commercial skills 
  • Min 5 years experience (or equivalent) in areas such as, but not limited to:
    • Business process or asset management solution architecture, ideally in graphic printing industry 
    • Providing solution services to graphic industry customers and brand owners 
    • Software user training (e.g. workflow building, system configuration, system admin, developing key users up to a professional/expert level) 
  • Bachelor or Master degree (or equivalent professional qualification) 
  • Willingness to travel up to 50% of the time, depending on the location 
  • Background in lean methodologies / operational efficiency initiatives in printing industry 
  • Required language proficiency: French and English. Other major European languages are a plus
  • Excellent MS Office skills 
  • Experience with Print Applications (e.g. Agfa Graphics Apogee, Switch, automation engine, webcenter etc.) and industry standards (e.g. PDF/X4 – JDF- PSO) 
  • Experience with JS, PHP, HTML, XML, CSS, jQuery and Data banks 
  • Practical experience in the set-up and configuration of Magento including extensions is a plus

COMPETENCES

  • Solid managerial skills with cross-functional teams 
  • You are self-motivated, have a proactive personality and a ‘can-do’ attitude 
  • You have very good planning, coordination and organizational skills 
  • Proven ability to work in multi-functional teams, networking effectively with others to achieve desired goals 
  • Proven ability to see the bigger picture and identify industry trends and opportunities 
  • Visionary and willing to challenge the status quo, ability to drive change 
  • Solid communication and presentation skills at all organizational levels 
  • Strong passion and knowledge of pre-press and print technology, emerging media, and the developments in information technology 
  • Value oriented, familiar with Lean methodologies & tools 
  • Strong critical thinking, complex problem solving, appropriate judgment, and decision making skills 
  • Excellent customer service and troubleshooting skills with a strong service orientation focus

OUR OFFER

We offer a challenging position in our International Company alongside with an interesting remuneration package. Wide-ranging opportunities for highly motivated and committed people are offered. We aim to provide our people with the opportunity to develop their talent and to grow to their full potential.

Kindly submit your application with your salary expectations through this Link.

Your contact

Otto Leskijarvi
otto.leskijarvi@sappi.com

OctoBoost