Customer Success Engineer

Customer Success Engineer (m/f)

We look for Customer Success Engineers located in Amsterdam. In this position, you are reporting to the CEO of a multicultural & innovative startup, OctoBoost, which sells SaaS-based B2B digital products. The startup is powered by a multinational company, thus a good balance between stability & agility.

Together with the startup’s CEO and Technical Sales Team, you are responsible for supporting technical sales and increasing customer engagement in the post-sales lifecycle, including onboarding, adoption, expansion and retention.

OctoBoost AI-driven print efficiency technology dramatically reduces print costs while increasing revenue through its Magento based web-to-print shops. Future-proof online print combined with the most powerful print efficiency technology in the print industry. OctoBoost also has a deep environmental impact as decreases CO2 emissions as a result of plate & paper waste reduction.

Technical and business education or skills are key for this role, combined with customer oriented, tenacious, enthusiastic attitude and a hands-on mindset.

Seniority Level
Junior-Medium

Start date
October, 2019

Employment Type
Full-time

Location
Amsterdam

JOB DESCRIPTION

More specifically, you will have a responsibility in the following areas:

  • Ensure our customers become successful using our SaaS solutions to automate their processes, reduce waste and increase revenue via e-commerce.
  • Support the Technical Sales Team by creating demos and showcasing them during product demonstrations.
  • Increase customer engagement along all stages of the customer lifecycle.
  • Provide onboarding, training and advice to customers in order to maximize value generated.
  • Support during the initial configuration and integration of our digital solution to our customers´ systems.
  • Monitor customer usage, revenue and efficiency KPIs, identify flaws & negative indicators, propose & steer corrective measures.
  • Act as a first point of contact for inbound product queries and issues.
  • Escalate unresolved issues to the responsible internal team.
  • Create training documentation and build out FAQ & Knowledge base material for optimizing onboarding and support processes.
  • Contribute to product roadmap by being the customer advocate, proposing improvement ideas and supporting with testing.

 

YOUR PROFILE

  • Bachelor degree in business management, IT/Engineering or equivalent experience
  • You are a good team player, excellent communication skills and customer oriented
  • You are open to change, quick learner, creative, curious & flexible
  • You have strong passion and knowledge of technology, emerging media, automation and efficiency
  • You are an enthusiast, proactive and positive problem solver
  • You proficiently speak: English and Dutch, German or French 
  • You are value oriented
  • Flexibility to travel to workshops/onboardings (max 20% of your time)

 

ADDITIONAL QUALIFICATION

  • You have experience selling or supporting SaaS
  • You have experience with CRM platforms, preferably Salesforce.com
  • You have experience in e-commerce, ideally using the Magento platform
  • You have practical experience in the set-up and configuration of e-commerce or CMS systems

 

OUR OFFER

  • Being a core team member of a multicultural, dynamic & agile startup
  • Location in a vibrant tech hub in Amsterdam
  • Promising career growth prospects
  • Flexibility and attractive startup benefits

 

Start date: October, 2019

More information

For further information please contact us or have a look at our vacancy on LinkedIn.

OctoBoost